Legal and safety contact
M-Sport Equipment Ltd operates this storefront as a first-party retailer established in Cyprus. The channels below exist for three regulated purposes: product-safety notifications, data-protection enquiries, and out-of-court consumer dispute resolution. Each channel accepts correspondence in English and Greek.
1. Product safety — General Product Safety Regulation (GPSR)
Under Regulation (EU) 2023/988 on general product safety, any person who believes that a product sold on this storefront presents a safety risk may notify us by the channels below. We aim to acknowledge a report within 3 working days and to take appropriate corrective measures — including information of authorities under Art 14, withdrawal, or recall — when warranted by the risk.
- info@nextballer.eu
- Postal address
- M-Sport Equipment LtdEleftherias 77 Shop No. 17102 AradippouCyprus
- Working languages
- English, Greek (ελληνικά)
Consumers may also lodge complaints directly with the EU Safety Gate portal operated by the European Commission.
See our Product Safety and Care Instructions page for general care guidance by product family and the structured hazard-report channel under Regulation (EU) 2023/988.
2. Data protection — GDPR Art 13 and 77
For enquiries about how we process your personal data (Regulation (EU) 2016/679) — including exercising your rights of access, rectification, erasure, portability, restriction, objection, or the withdrawal of consent — please contact:
- privacy@nextballer.eu
- More detail
- See our Privacy Policy for the full list of processing purposes, legal bases, retention periods, and your rights.
If we do not resolve your enquiry to your satisfaction, GDPR Art 77 gives you the right to lodge a complaint with the supervisory authority in your Member State or with the Office of the Commissioner for Personal Data Protection (Cyprus).
3. Consumer disputes — ADR and ODR
If you are a consumer resident in the European Union and we cannot resolve a complaint between us, you have the right under Directive 2013/11/EU to refer the dispute to an alternative dispute resolution (ADR) entity, and under Regulation (EU) 524/2013 to use the Online Dispute Resolution platform.
- European Commission ODR platform: ec.europa.eu/consumers/odr
- Cyprus Consumer Protection Service: consumer.gov.cy — competent authority for consumers purchasing from a Cypriot trader.
We are not at present contractually bound to use a specific ADR entity and will engage with the entity chosen by the consumer on a case-by-case basis. Please see section 12 of our Terms of Service for the complaint procedure.
4. Related documents
Last reviewed: April 2026